Last updated: 24 June 2026

This Privacy Policy explains how UNIFIED HUB LTD collects, uses, stores and shares personal information when you visit our website, purchase products, contact us or use our professional services.

1. Who We Are

The data controller responsible for your personal information is:

UNIFIED HUB LTD
Company number: 17196418
Registered office: 109 New Lane, Bolton, England, BL2 5BY
Telephone: 07459 669569
Email: info@theunifiedhub.com
Website: https://theunifiedhub.com/

2. Information We May Collect

The information we collect depends on how you interact with us.

Identity information

This may include:

• Full name
• Business or trading name
• Job title
• Date of birth where relevant to a service
• Customer, client or account reference
• Identification documents where reasonably required

Contact information

This may include:

• Billing address
• Delivery address
• Email address
• Telephone number
• Business contact details

Order and transaction information

This may include:

• Products purchased
• Services requested
• Order history
• Invoice information
• Payment status
• Refund and return information
• Delivery and courier information

Payment information

Payments may be processed by third-party payment providers.

We do not normally store complete payment-card details. Payment providers may process card numbers, security information, bank details and transaction-verification information under their own privacy policies.

Accounting and tax information

Where you engage our accounting or tax-support services, we may collect information such as:

• Financial records
• Income and expense information
• Invoices and receipts
• Bank statements
• Payroll information
• Tax references
• VAT information
• Business accounts
• Contractor or employee records
• Information required to prepare agreed financial documents

Property-related information

Where you engage our property-support services, we may collect:

• Property addresses
• Landlord, tenant or contractor contact details
• Property correspondence
• Tenancy-related documents
• Maintenance information
• Compliance records
• Service-provider details
• Records required to complete the agreed administrative work

Digital-marketing information

Where you use our digital services, we may collect:

• Website and hosting access information
• Domain and platform information
• Social-media account information
• Advertising account information
• Campaign data
• Analytics data
• Brand assets
• Business plans and marketing objectives
• Customer-audience information provided by you

You should not provide third-party personal information unless you have a lawful basis and appropriate authority to share it.

Communication information

This may include:

• Emails
• Telephone records
• Contact-form enquiries
• Messages
• Consultation notes
• Customer-service correspondence
• Complaints and feedback

Technical and usage information

When you use the website, we may collect:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Referring website
• Time and date of access
• Cookie identifiers
• Website interaction and analytics information

Marketing preferences

This may include:

• Newsletter subscription status
• Marketing consent
• Communication preferences
• Records of unsubscribing or objecting to marketing

3. How We Collect Information

We may collect personal information:

• Directly from you;
• When you place an order;
• When you contact or call us;
• When you book a consultation;
• When you complete a form;
• When you engage our services;
• When you provide documents or access details;
• Through cookies and similar technologies;
• From payment providers, couriers and service providers;
• From publicly available business sources; or
• From a representative authorised to act for you.

4. How We Use Your Information

We may use personal information to:

• Process and deliver product orders;
• Provide requested services;
• Prepare quotations, proposals and invoices;
• Communicate about orders or projects;
• Manage payments, refunds and returns;
• Provide customer support;
• Maintain client and financial records;
• Complete agreed accounting, tax, property or digital work;
• Arrange delivery through couriers;
• Verify identity and prevent fraud;
• Maintain and secure our website;
• Analyse website performance;
• Improve our products and services;
• Send marketing where lawful;
• Meet legal, tax, accounting and regulatory obligations;
• Establish, exercise or defend legal claims; and
• Protect our company, customers and systems.

We will not use your information for an incompatible purpose without informing you or obtaining consent where required.

5. Lawful Bases

Depending on the circumstances, we rely on one or more of the following lawful bases.

Contract

Processing may be necessary to:

• Process an order;
• Provide a quotation;
• Deliver products;
• Perform an agreed service;
• Manage payments; or
• Take requested steps before entering into a contract.

Legal obligation

We may process information to comply with:

• Tax requirements;
• Accounting and record-keeping obligations;
• Consumer-protection requirements;
• Fraud-prevention obligations;
• Court orders; or
• Requests from authorised public bodies.

Legitimate interests

We may process information where reasonably necessary for our legitimate business interests, including:

• Managing and improving our business;
• Responding to business enquiries;
• Protecting our systems;
• Preventing fraud;
• Recovering debts;
• Maintaining records;
• Analysing website performance; and
• Marketing relevant services to existing business contacts where permitted.

We consider the effect on your rights before relying on legitimate interests.

Consent

We may rely on consent for:

• Certain marketing communications;
• Non-essential cookies;
• Optional data uses; or
• Processing that requires your express permission.

You may withdraw consent at any time. Withdrawal will not affect processing that was lawful before consent was withdrawn.

6. Special-Category and Sensitive Information

We do not seek special-category personal information unless it is genuinely necessary for an agreed service and we have a lawful basis and additional legal condition for processing it.

Please avoid sending health, biometric, religious, political, trade-union, sexual-orientation or other highly sensitive information unless we have specifically requested it for a lawful purpose.

Financial, tax, identity and property documents should be shared only through the method we provide or approve.

7. Sharing Your Information

We may share relevant information with trusted recipients where necessary, including:

• Payment processors;
• Banks and financial-service providers;
• Website hosting and technical-support providers;
• Email and communication providers;
• Analytics and advertising providers;
• Couriers, delivery partners and fulfilment providers;
• Software and cloud-storage providers;
• Accountants, legal advisers, insurers and professional advisers;
• Contractors and service providers working on our behalf;
• HM Revenue & Customs or other authorities where authorised or required;
• Fraud-prevention and security providers;
• A purchaser, investor or adviser involved in a business sale or restructuring; and
• Courts, regulators, law-enforcement bodies or public authorities where legally required.

We require service providers to protect personal information and use it only for authorised purposes.

We do not sell personal information to third-party advertisers.

8. International Data Transfers

Some technology, cloud, analytics, payment or communication providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by law, which may include:

• Using approved contractual safeguards;
• Transferring to a country recognised as providing adequate protection; or
• Relying on another lawful transfer mechanism.

9. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Providing products and services;
• Maintaining customer and client records;
• Meeting tax, accounting and legal obligations;
• Resolving complaints;
• Preventing fraud;
• Enforcing contracts; and
• Establishing or defending legal claims.

Retention periods vary according to the type of information, the service provided and applicable legal requirements.

When information is no longer required, it will be securely deleted, anonymised or destroyed.

10. Data Security

We use reasonable organisational and technical measures designed to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Disclosure; and
•  

Measures may include access controls, passwords, secure systems, backups, staff or contractor confidentiality requirements and appropriate service-provider checks.

No internet-based system is completely secure. You are responsible for protecting your passwords and account-access information.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Essential cookies

These are required for functions such as:

• Shopping-cart operation;
• Checkout;
• Security;
• Login sessions;
• Fraud prevention; and
• Remembering privacy choices.

Non-essential cookies

With appropriate consent where required, we may use cookies for:

• Website analytics;
• Performance measurement;
• Advertising;
• Social-media integrations; and
• Understanding visitor behaviour.

You can manage non-essential cookies through our cookie banner or your browser settings.

Rejecting some cookies may affect certain website features but should not prevent essential functions from operating.

12. Marketing Communications

We may send marketing where:

• You have consented;
• You are an existing customer and the law permits similar-product or service marketing; or
• We have another lawful basis for business-to-business communication.

You can unsubscribe by:

• Using the unsubscribe link in an email;
• Contacting us at info@theunifiedhub.com; or
• Calling 07459 669569.

We may retain a minimal suppression record to ensure that we respect your opt-out request.

13. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of information;
• Request restriction of processing;
• Object to certain processing;
• Receive certain information in a portable format;
• Withdraw consent;
• Object to direct marketing; and
• Complain to a data-protection authority.

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, contact info@theunifiedhub.com. We may request reasonable information to verify your identity.

14. Complaints to the ICO

You may complain to the UK Information Commissioner’s Office if you believe your personal information has been handled unlawfully.

We would appreciate the opportunity to investigate your concern first, but this does not affect your right to contact the regulator.

15. Children’s Information

Our website and services are not directed at children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or legal authorisation.

If you believe a child has provided information without appropriate permission, please contact us.

16. Third-Party Links

Our website may contain links to third-party websites, platforms or services.

We are not responsible for their privacy practices. You should review the privacy notice of the relevant third party before providing personal information.

17. Business Client Data

Where a business client provides personal information about its employees, tenants, customers, contractors or other individuals, the client is responsible for ensuring that:

• The information was collected lawfully;
• Appropriate privacy information has been provided;
• There is a lawful basis for sharing it with us; and
• Instructions given to us comply with data-protection law.

Where required, separate data-processing terms may be agreed.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers or legal obligations.

The updated policy will be published on the website with a revised “Last updated” date.

19. Contact Us

For privacy questions or requests, contact:

UNIFIED HUB LTD
Company number: 17196418
Registered office: 109 New Lane, Bolton, England, BL2 5BY
Telephone: 07459 669569
Email: info@theunifiedhub.com